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Rated 3 out of 5 stars

ya the pants are very cool but one item didn't fit and I had to pay for return. I find it frustrating when brands don't cover but ig with smaller brands you have to expect it these days :/ anyways cool clothes so i'd say worth buying

Rated 2 out of 5 stars


I ordered the Machine trousers in the size medium which took two weeks to come. I am usually a UK 10 between 28-29 waist and they were incredibly tight. I then ordered the size up which took 15
days to come - they fit ok but still a little tight. Considering they only go one more size up and I found the difference to be minimal, it’s certainly not a body inclusive brand.

I find the material poor quality - and would not purchase again especially if I didn’t get them in the sale and had to pay full price. Now that one of the pairs has been returned they have informed me it can take up to 10 business days (2 weeks) for them to be inspected and the return to be initiated! I assume it will then take another 5 days to show up in my account.

The communication has been poor and the clothes are not worth this painful process. Definitely wont be ordering again.

Rated 5 out of 5 stars

It's a good brand. Super happy and friendly team, cool images and nice clothes. No complaints other than one of my items was missing from the order, so I had to wait for that. They did solve the problem right away and ship the item but that was the only annoying thing

Rated 5 out of 5 stars

Go for it! Some negative reviews made me a but worried but I was pleasantly surprised to recieve everything on time and it all is amazing! Thanks gyus


2.6

Poor

TrustScore 2.5 out of 5

72 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

It's a good brand

It's a good brand. Super happy and friendly team, cool images and nice clothes. No complaints other than one of my items was missing from the order, so I had to wait for that. They did solve the problem right away and ship the item but that was the only annoying thing

Date of experience: April 04, 2025

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Rated 5 out of 5 stars

Go for it

Go for it! Some negative reviews made me a but worried but I was pleasantly surprised to recieve everything on time and it all is amazing! Thanks gyus

Date of experience: March 24, 2025

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Rated 2 out of 5 stars

Awful communication, poor quality


I ordered the Machine trousers in the size medium which took two weeks to come. I am usually a UK 10 between 28-29 waist and they were incredibly tight. I then ordered the size up which took 15 days to come - they fit ok but still a little tight. Considering they only go one more size up and I found the difference to be minimal, it’s certainly not a body inclusive brand.

I find the material poor quality - and would not purchase again especially if I didn’t get them in the sale and had to pay full price. Now that one of the pairs has been returned they have informed me it can take up to 10 business days (2 weeks) for them to be inspected and the return to be initiated! I assume it will then take another 5 days to show up in my account.

The communication has been poor and the clothes are not worth this painful process. Definitely wont be ordering again.

Date of experience: April 01, 2025

Rated 1 out of 5 stars

Don't even bother!

Don't even bother!

Trying to initiate a refund. Emailed multiple times, contacted via the site contact form and no response. It's a shame the customer service doesn't exist as I would have ordered from here again. I do like the clothes but it's not worth the hassle. Lost out on a potential repeat customer. I'd advise against ordering here.

Date of experience: March 25, 2025

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Rated 5 out of 5 stars
Verified

small pants, big jacket???

I had to return the trousers bc too short for me (I am 1.79cm) and I got a M. Jacket was big on me though which was weird. Team was fast and return easier than I thought

Date of experience: March 08, 2025

Rated 4 out of 5 stars
Verified

Really lovely team who were responsive…

Really lovely team who were responsive and great value for money. I would say the only thing to improve is the shipping which took over a week but there wre no custom fees or anything else which was nice so i would recommend

Date of experience: March 11, 2025

Rated 5 out of 5 stars
Verified

I received outstanding customer…

I received outstanding customer experience from a great brand. I am sorry that you had some negative reviews on here and I am glad that I made an order with you. I will order more soon

Date of experience: March 13, 2025

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Rated 5 out of 5 stars
Verified

OMG!!!

I love the fit of the trousers, finally somethign affordable that looks great too

Date of experience: March 02, 2025

Rated 3 out of 5 stars
Verified

You'll have to wait

shipping to Italy took 2 weeks ngl but I like my purchase and the customer service replied quickly when I asked for my tracking number and infos

Date of experience: March 05, 2025

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Rated 5 out of 5 stars

amazing customer service

Bought the twisted cardigan which came with a hole. Wrote them and even though it was christmas they wrote me back instantly and refunded me the money. I crocheted a flower in the hole and now its one of my fav cardigans ever. so comfy and great quality - and 10/10 customer service

Date of experience: December 12, 2024

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