Mediation as a dispute resolution process involves handling inter- personal dynamics and negotiations. The objective of this course is to impart the necessary skills, techniques and process knowledge required by anyone to resolve a dispute of simple to moderate complexity, independently through mediation.

1. What is mediation and where is it used ?
2. Nature of disputes & personalities in a dispute
3. What is the objective of mediation ?
4. Characteristics of mediation
5. Mediation and its interplay with the court system
6. Principles of negotiation
7. Structured Process of Mediation
8. How to handle impasse and how to problem solve a tough mediation
9. What NOT to do in a mediation and what is NOT mediation
10. Communication skills required in conducting a mediation - Observing, Listening, Reframing, Managing Bias
11. Writing a mediation settlement agreement and minuting meetings
12. Ethics of a mediator and how to handle conflict of interest

• 15 Hours of Classroom Sessions over 3 weekends.
• 15 hours of Self Learning Videos.
• 10 hours of Role Plays & Exercises.

Participants are expected to complete the self-learning modules and exercises prior to the ClassRoom sessions. Role plays & exercises during the ClassRoom sessions, may also be followed by similar exercises, role plays and discussions to be done among participants in groups, on their own, which will be assessed and evaluated. Video recording of role plays will need to be shared by participants.

Size of the batch*:

• Min participants- 15
• Max participants- 21**

*size of the batch is in multiples of 3 for role-play exercises.
**The minimum number of registrations required to commence a batch is 15. Kindly note that the registration shall be done for a max of 21 participants on a first-come-first-serve basis.

Graduate with professional experience.

Email : support@justact.co.in
Mobile : +91 95009 09888 | 87545 76111 | 73959 13222

❖ JustAct offers Online Dispute Resolution services to disrupt the way disputes are resolved today.

The 40-hour training has

❖ 15 Hours of Classroom Sessions over 3 weekends

❖ 15 hours of Self Learning Videos

❖ 10 hours of Role Plays & Exercises

The training prepares attendees with concepts and practical learning to enable them to become mediators.

Participants are expected to complete the self-learning modules and exercises prior to the ClassRoom sessions. Role plays & exercises during the ClassRoom sessions, may also be followed by similar exercises, role plays and discussions to be done among participants in groups, on their own, which will be assessed and evaluated. Video recording of role plays will need to be shared by participants.

❖ Mediation as a dispute resolution process involves handling inter-personal dynamics and negotiations. The objective of this course is to impart the necessary skills, techniques and process knowledge required by anyone to independently resolve a dispute of simple to moderate complexity.

❖ Attendees desirous of empanelling themselves will be required to fill up a small form and undergo an evaluation by a panel of evaluators.